From discovering the perfect package to returning your equipment — here's exactly what happens at every step of your VibeBox rental.
Use Match My Vibe for a personalized recommendation, browse packages side-by-side, or build your own custom bundle from our full inventory.
Select your event date and see real-time availability. Booked dates are greyed out so you know instantly what's open.
Pick how you want your gear: Pickup, Doorstep Delivery, or VibeBox Concierge with full setup and walkthrough.
Pay 50% to lock in your booking. The remaining balance is due 48 hours before your event. Apply promo codes or booking credits at checkout.
Receive an instant confirmation email with your rental agreement, packing checklist is generated, and your equipment is reserved.
Get automated reminders leading up to your event, including a 48-hour balance reminder and pre-event logistics details.
Need to change plans? Reschedule up to 12 months with full credit. Cancel outside 48 hours for a refund; inside 48 hours keeps the deposit as credit.
Pick up your gear at the warehouse, or have it delivered. Track delivery status in real time and confirm your drop-off time.
Set up with the quick-start guide or let VibeCrew handle it. Enjoy your event — the gear is chosen for how easy it is to use.
Drop off at the pickup location or have us collect it. Packing checklist ensures nothing is left behind.
Share your experience. Your feedback helps us improve and gets routed to the right team if any follow-up is needed.
Browse packages, pick your date, and lock in your booking in minutes.