Privacy Policy

This Privacy Policy explains how VibeBox Rentals (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, book rentals, or interact with our services. We are committed to being transparent about our data practices and giving you control over your information.

We collect information you provide directly to us, such as your name, email address, phone number, event address, and payment details when you create an account or book a rental. We also automatically collect certain technical data, including your IP address, browser type, and usage patterns, to improve our website performance and security.

We use your information to process and fulfill rental bookings, communicate about your reservation, send pre-event reminders and post-event surveys, provide customer support, process payments securely, and improve our services. We may also use your email to send promotional offers, but you can opt out at any time.

We do not sell your personal information. We share data only with trusted service providers who help us operate our business — such as payment processors, email delivery services, and delivery staff assigned to your booking. These partners are bound by confidentiality obligations and may only use your data to provide services on our behalf.

We take data security seriously. Your payment information is processed through secure, PCI-compliant payment gateways and is never stored on our servers. We use encryption, access controls, and regular security reviews to protect your personal information. While no system is perfectly secure, we work hard to safeguard your data.

Our website uses cookies and similar technologies to remember your preferences, keep items in your cart, analyze website traffic, and improve your browsing experience. You can disable cookies in your browser settings, though some features may not function properly without them.

You have the right to access, correct, or delete the personal information we hold about you. You can also opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. To exercise any of these rights, simply reach out using the contact information below.

Our services are not directed to children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and accounting purposes, after which they are securely deleted.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at grant.protheroeus@gmail.com or by mail at VibeBox Rentals, Parker, Colorado. We are committed to addressing your concerns promptly and transparently.